Display based on the Specified Commercial Transactions Law
Seller
Distributor: SUBLIMA
Representative Responsible: Yuma Abe
Tokyo Shop: 1F, Omotesando Hachibou Building, 3-4-5 Jingumae, Shibuya-ku, Tokyo 150-0001
Headquarters location: 153-8 Nakano, Nishimonai, Ugo-machi, Ogachi-gun, Akita 012-1131
Phone number: +81-7041071745(reception hours：Weekday 10: 00-18: 00)
Email address: staff@sublima.jp
Regarding sales
Selling price: The price (list price / consumption tax included) listed on each product page.
Necessary charges other than the product price: Shipping charges within Japan are 770 yen (tax included) nationwide, and shipping charges overseas are 3,000 yen (tax included). Customs duties are payable by the purchaser.
Payment method: Credit card / Shop Pay / amazon pay / Apple Pay / Google Pay / Paypal
Payment time: Please contact your payment company directly. (Payment for made-to-order products will be fully prepaid.)
Product delivery time: Regular products, excluding made-to-order products, will be shipped within 5 days after payment is confirmed. If you
do not receive the item within 7 days of placing your order, please contact us by phone.
Regarding order sales
This site also handles made-to-order products that produce products after receiving an order. Please note that the delivery time is different. Click here for details
About returns / exchanges / cancellations
Returns and exchanges are possible only within 7 days after the item arrives.
The shipping fee will be borne by us if the item is defective, and will be borne by the customer if the item is returned or exchanged at the convenience of the customer.
▷ Returns and exchanges after the product arrives
At our shop, we inspect the product in advance before shipping it to the customer, but when the product arrives, please be sure to check if there are any mistakes in the order details or defective parts in the product.
We will respond by returning or exchanging the product only in the following cases.
1. When initial defects are found
2. When the product becomes dirty or damaged due to an accident during delivery, etc.
3. If you receive a product that is different from your order
▷ Return / Exchange method
If you wish to return the item, please contact us within 7 days of the arrival of the item in the following conditions.
1. The product has a price tag and other attached tags.
2. Unused item with outer box and accessories at the time of shipment
3. Store delivery note
We will inform you again as soon as we confirm the contents of the deficiency. Please check the information and return it.
If you do not contact us in advance and return the product, we will not be able to respond, so please be sure to contact us in advance.
If the same product is available, we will exchange it for the same product.
If the item is out of stock or a replacement item cannot be prepared due to
limited items, we may exchange it for another item or provide a refund.
* We do not accept returns or exchanges of sale items or special price items. Please note that.
▷ Return shipping fee
We will bear the full cost of any mistakes made by us.
▷ When we cannot accept returns or exchanges
Please note that we cannot accept returns or exchanges in the following cases.
1. When there is no justifiable reason due to the customer's convenience (size does not fit, image is different, order is wrong, duplicate order is mistaken, purchased at another store, etc.)
2. If more than 8 days have passed since the item arrived
3. Products that have been used even once, or products that have been washed or cleaned
4. Repaired product
5. Products that have become dirty, scratched, damaged, etc. due to use
6. If you cannot confirm your purchase history on SUBLIMA
* Due to the provisions of the Japan Act of Specified Commercial Transactions (Ministry of Economy, Trade and Industry), product sales on this site are not subject to the cooling-off system.
* Depending on the monitor you are using, the product image may differ slightly from the actual color, or the image may differ.
* Due to production process reasons, there may be individual differences in the position, size, finish, etc. of the pattern when comparing the product image with the actual product.
* We do not accept exchanges or returns for content that seems to be different for each customer. Please note.
Regarding the product
▷ Product color and specifications
The color of the product is taken as close to the actual product as possible, but it may look different from the actual product color depending on the settings of your computer monitor, the manufacturer and model of the mobile phone, etc.
Since the product is photographed with a sample product, the actual specifications may differ from the photo. Changes in specifications will be described in the item description.
If you have any concerns, please contact [staff@sublima.jp] before ordering. When making inquiries, please enter the product name, color, and size for smooth operation.
* Due to production process reasons, there may be individual differences in the position, size, finish, etc. of the pattern when comparing the product image with the actual product. Please note that.
▷ About size notation
The size shown on the product page is a guide.
There may be some errors in the notation depending on the shape of the product.
Even if it is the same product, some individual differences may occur due to circumstances in the production process.
Regarding email
▷ Domain specified reception
Customers who have not received the email from our shop are judged to be junk e-mail and may not be able to receive it.
Sorry for your inconvenience, but if you have set domain rejection, please cancel the designation of [sublima.jp].
Also, even if you can receive it, it may be sorted to the junk mail folder, so please check it.
* Our company can’t grasp the customer's email reception status.
Please be sure to set it on your side.
Inquiry form
Click here for inquiry form